Outlook Not Removing Emails From Server



Outlook Express, Outlook 98/2000, Windows Mail.

  1. Open Outlook Express , Outlook 98/2000, or Windows Mail.
  2. From the Tools menu select Accounts. The Internet Accounts box appears.
  3. Select the Mail tab. (Note: Windows Mail does not have the Mail tab, but shows the account in the Internet Accounts window). Your email account appears, usually labeled imail.infrontcloud.com.
  4. Click on your account, usually named imail.infrontcloud.com, then click the Properties button on the right. The imail.infrontcloud.com properties appear.
  5. Select the Advanced tab.
  6. Under the Delivery section: Clear the check box Leave a copy of messages on the server if you do not need to save mail on the server. If you would like to leave messages on the server, please check the box Remove from server after, and click the arrows to specify the number of days or weeks emails should be saved. We recommend 14 days max, but you should never leave a copy of email on the server for more than 30 days.
  7. Click OK and then click Close to return to the email program.

Outlook 2002/2003

  1. Open Outlook.
  2. From the Tools menu, select Email Accounts or Account Setting for Outlook 2007. The Accounts box appears.
  3. Verify that the circle-box View or change existing email accounts is selected and click Next.
  4. Your email account appears, usually labeled imail.infrontcloud.com.
  5. Click on your imail.infrontcloud.com email account to highlight it, then click the Change button on the right. The Internet Email Settings appear.
  6. Click the button More Settings... in the lower right-hand corner. The Internet Email Settings box appears.
  7. Click the Advanced tab.
  8. Under the Delivery section: Clear the check box Leave a copy of messages on the server if you do not need to save mail on the server. If you would like to leave messages on the server, please check the box "Remove from server after," and click the arrows to specify the number of days or weeks emails should be saved. We recommend 14 days max, but you should never leave a copy of email on the server for more than 30 days.
  9. Click OK, then click Next, and then click Finish to return to the email program.

Outlook 2007

  1. Open Outlook.
  2. From the Tools menu, select Account Settings. The Account Settings box appears.
  3. Your email account appears, usually labeled imail.infrontcloud.com.
  4. Click on your imail.infrontcloud.com email account to highlight it, then click the Change button. The Internet Email Settings appear.
  5. Click the button More Settings... in the lower right-hand corner. The Internet Email Settings box appears.
  6. Click the Advanced tab.
  7. Under the Delivery section: Clear the check box Leave a copy of messages on the server if you do not need to save mail on the server. If you would like to leave messages on the server, please check the box "Remove from server after", and click the arrows to specify the number of days or weeks emails should be saved. We recommend 14 days max, but you should never leave a copy of email on the server for more than 30 days.
  8. Click OK, then click Next, and then click Finish. Click Close to return to the email program.


It might be better than not receiving mail — but not by much: Outlook Express keeps collecting emails and refuses to delete any. The best you can do is move mail you do not want to folders you never inspect.

Chances are, Outlook Express is not mad at you or trying to preserve any single email you get. Most probably, the Deleted Items folder has been damaged — and it can be repaired.

Fix Outlook Express When Deleting Messages Does Not Work

To make Outlook Express delete messages again:

  • Go to the Deleted Items folder in Outlook Express.
  • Move all messages you may want to keep to your Inbox or another folder.
  • Shut down Outlook Express.
  • Open your Outlook Express store folder.
  • Delete the "Deleted Items.dbx" file.
  • Restart Outlook Express.
  • Make sure you empty the Deleted Items folder frequently (say, once a week).
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